<!-- Updated: 2026-06-24 | Changes: New troubleshooting article -->

Check-in isn't working

When check-in seems stuck, the good news is that check-in status is cosmetic and never blocks a player from scoring or playing.

Overview

Redswing supports two ways to check players in: organizer check-in, where you toggle players from the dashboard, and self check-in, where players scan a QR code. Both write the same status, so you can fall back to one if the other has trouble. Check-in is purely informational, so no player is ever held up by it.

How to fix it

1. Use organizer check-in by going to Dashboard → Events → [Event] → Check-in and toggling players checked in.
2. Use self check-in by having players scan the check-in QR code, which opens the check-in page in their phone browser.
3. If a toggle appears stuck, refresh the page and try the toggle again.
4. If the QR code will not scan, read out the check-in URL to the player or check that player in manually from the dashboard.
5. Continue the event normally regardless, because check-in status never blocks scoring or play.

Things to know

• Organizer check-in and self check-in write the same status, so mixing both during an event is fine.
• A stuck toggle is almost always a stale page that a refresh clears.
• A QR code that will not scan can always be replaced by reading out the URL or checking the player in manually.
• Check-in is cosmetic, so a player who is not checked in can still score and play without issue.

Still stuck?

Open the chat assistant — the red Ask AI button in your dashboard — and it can look up the player, check delivery logs, and resend links for you. On event day, use the emergency contact button to reach Jeanine directly.

Related articles

• Check-in
• Send scoring links
• Managing registrations
• Common issues