The leaderboard isn't updating
Why a live leaderboard can look stale and how to confirm scores are actually flowing in, including partial-round behavior and manual score overrides.
The leaderboard isn't updating
When the leaderboard looks frozen, it is usually a viewing issue or a round still in progress rather than a real failure.
Overview
The live leaderboard reflects scores as players submit them, hole by hole. A team that has only finished part of its round will show through its last submitted hole, which is normal and not a bug. Most stale-looking leaderboards come from a cached page, a screenshot, or a round that has not progressed far enough yet.
How to fix it
- Confirm live scoring is enabled for the event so submitted scores feed the leaderboard.
- Ask which team and hole looks wrong so you can check a specific entry rather than the whole board.
- Confirm the player actually submitted the hole in question. A partial round only displays through the last submitted hole, which is expected.
- Hard-refresh the leaderboard with Cmd-R (Mac) or Ctrl-R (Windows) to clear a cached view.
- Make sure everyone is opening the live leaderboard URL, not a screenshot or an old browser tab someone left up.
- If scores were submitted but are still missing, override the score from Dashboard → Events → [Event] → Scoring.
Things to know
- A partial round showing only completed holes is correct behavior, not a stuck leaderboard.
- A clubhouse TV that has been on for hours may be showing a cached page until it is refreshed.
- A screenshot never updates, so confirm viewers are on the live URL.
- An organizer override is the right tool when a score was entered but did not reach the board.
Still stuck?
Open the chat assistant — the red Ask AI button in your dashboard — and it can look up the player, check delivery logs, and resend links for you. On event day, use the emergency contact button to reach Jeanine directly.
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Still have a question?
Email hello@redswing.io — we read every message and usually reply the same day. Or start your event and try it free.