<!-- Updated: 2026-06-24 | Changes: New troubleshooting article -->

A registration shows pending but they paid

When a player insists they paid but their registration still reads pending, it is almost always a short sync delay you can clear from the dashboard.

Overview

Redswing marks a registration paid when it receives the payment confirmation from Stripe. Occasionally that webhook arrives a little late, leaving the registration on pending for a moment even though the charge succeeded. Checking the payment in Stripe tells you exactly what happened and what to do next.

How to fix it

1. Open Dashboard → Events → [Event] → Registrations and find the player.
2. Treat a stuck pending status as a likely Stripe webhook sync delay rather than a failed payment.
3. Check the payment for that player in Stripe.
4. If Stripe shows the payment succeeded, mark the registration paid. This also re-sends the player their confirmation.
5. If Stripe shows the payment failed, the player must register again, or you can add them manually as a comp or check registration.
6. If there is no payment in Stripe at all, the player abandoned checkout and was never charged.

Things to know

• A pending registration with a succeeded charge in Stripe is a sync delay, not a double-charge risk.
• Marking the registration paid re-sends the player's confirmation, so you do not need to send it separately.
• A failed Stripe payment means no money moved, so the player either re-registers or is added manually.
• No matching payment in Stripe means checkout was abandoned and nothing was collected.

Still stuck?

Open the chat assistant — the red Ask AI button in your dashboard — and it can look up the player, check delivery logs, and resend links for you. On event day, use the emergency contact button to reach Jeanine directly.

Related articles

• Managing registrations
• Connect Stripe
• When do I get paid
• Common issues